Descripción
SeeClickFix requests being closed before actually being fixed results in duplicate requests as CSR's. I can't even imagine what a nightmare this is on the back end for DPU etc.
Please acknowledge requests, and only close them once the issue is confirmed fixed. This system can work better for everyone!
Thanks for your hard work.
18 Comentars
Cerrado RVA: Customer campaigner (Usuario registrado)
PLEASE REFER TO RVA # ###########, WHICH IS STILL OPEN, when inquiring. Follow ups can also be conducted by dialing Richmond Customer Care at 804-646-7000
. The category "Other" is not a Department.
Again thanks for your concern
Reopened GCRVA (Usuario registrado)
Alice (Usuario registrado)
GCRVA (Usuario registrado)
Cerrado Luv4RVA (Usuario registrado)
Reopened GCRVA (Usuario registrado)
Alice (Usuario registrado)
Reconocido RVA: Customer campaigner (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
This happened again today.
Here is an example of an older issue that was closed and never fixed:
Issue ID 3089423
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)
GCRVA (Usuario registrado)